SHIPPING POLICY
1. Shipping
We currently ship worldwide.
All orders are processed within 1–2 business days after payment confirmation.
Once your order has been shipped, you will receive a confirmation email including your tracking number and delivery details.
Delivery times are estimates and may vary depending on the destination country, customs procedures and local courier services.
2. Shipping Rates & Delivery Times
2.1 Italy & European Union
Standard Shipping
• Complimentary
• Delivery within 3–5 business days
Express Shipping
• €15
• Delivery within 1–2 business days
All prices are inclusive of VAT and applicable duties. No additional charges will apply upon delivery.
2.2 Switzerland
Standard Shipping
• Complimentary
• Delivery within 4–6 business days
All prices are inclusive of VAT and duties. No additional charges will apply upon delivery.
2.3 United States
Standard Shipping
• Complimentary
• Delivery within 5–8 business days
All prices are inclusive of VAT and duties. No additional charges will apply upon delivery.
2.4 United Kingdom
Standard Shipping
• Complimentary
• Delivery within 4–6 business days
2.5 United Arab Emirates, Kazakhstan & North America
Standard Shipping
• €19.99
- Delivery within 5–8 business days
2.6 South America
Standard Shipping
• €19.99
- Delivery within 7–10 business days
2.7 Africa
Standard Shipping
• From €19.99 to €29.99, depending on the destination.
- Delivery within 5–10 business days
2.8 Asia
Standard Shipping
• From €19.99 to €29.99, depending on the destination.
• Delivery within 7–10 business days
2.9 Oceania
Standard Shipping
• €29.99
• Delivery within 7–10 business days
2.10 Central America & Caribbean
Standard Shipping
• €29.99
- Delivery within 7–10 business days
Customs Duties & Taxes
For destinations where duties and taxes are not included, any applicable import duties, taxes or customs fees are the responsibility of the customer.
RETURN POLICY
1. Return Policy
Items may be returned within 14 days from the delivery date.
Returned items must be in their original condition, with all original tags attached, and must not be worn, altered, washed or show any signs of use, including fragrance.
Items marked as Final Sale are not eligible for return or exchange.
Returns that do not comply with our policy may be refused and returned to the customer.
For orders shipped outside Italy, return shipping costs will be deducted from the refund where applicable.
Madalina Caminschi is not responsible for international shipments lost in transit.
Madalina Caminschi boxes should not be used as the shipping box.
Please allow up to 7 business days for your return to be inspected once received. You will receive a confirmation email when your return has been processed.
2. Return Procedure
To request a return, please contact our Customer Care team at:
support@madalinacaminschi.it
Please include:
• Order number
• Item(s) you wish to return
Once your request has been approved, you will receive detailed return instructions.
3. Refunds
Refunds will be issued to the original payment method once the returned item has been received and successfully inspected.
Please allow up to 30 days for the refund to appear, depending on your payment provider and financial institution.
4. Exchanges
Exchanges are available only for orders delivered within Italy and are subject to product availability.
Exchange requests must be submitted within 14 days from delivery by contacting:
support@madalinacaminschi.it
Returned items must:
• be unworn and unused;
• include all original tags;
• be returned in their original packaging.
For orders shipped outside Italy, exchanges are not available. Customers wishing to change size or style are invited to complete the return procedure and place a new order.
5. Additional Information
For international returns, customers are advised to clearly mark the parcel as “Returned Goods” in order to avoid additional customs duties or import charges.